Shipping & Returns
Shipping Policy
Thank you for shopping with Redmont Hill. We are committed to delivering your premium apparel and accessories swiftly and securely. Please review our shipping options and delivery timelines below:
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Delivery Times
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Standard Shipping: Delivered within 3 to 8 business days.
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Express Shipping: Delivered within 2 to 5 business days for faster arrival.
Processing Times
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All orders are processed within 1 to 2 business days.
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Orders placed over the weekend or on public holidays will be processed on the following business day.
Tracking Your Order
Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can follow its journey.
Return & Exchange Policy
At Redmont Hill, we take immense pride in the quality and craftsmanship of our products. However, if your purchase is not quite right, we are here to help with an effortless return or exchange process.
15-Day Money-Back Guarantee
We offer a 15-day return window from the date your package is delivered.
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Return Conditions
To qualify for a full refund or exchange, items must meet the following criteria:
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Be completely unworn, unwashed, and undamaged.
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Retain all original tags, labels, and packaging.
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Be accompanied by the original proof of purchase or order number.
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How to Request a Return or Exchange
To start the process, please contact our customer care team at supportredmonthill@gmail.com with your order number. Our team will guide you through the next steps within 24 hours.
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Refunds
Once your returned items are received and inspected by our team, we will process your refund. The funds will be credited automatically back to your original method of payment within a few business days.